Safe Steps
2018–2019 @ Safe Steps Ltd.
- Design Workshops
- User Experience Design
- User Interface Design
- Front-end Design (HTML & CSS)
- Product Development Scoping
Safe Steps is a digital falls risk assessment tool, designed to reduce the number of falls in care homes. It has been developed in collaboration with care home managers and staff, and representatives from local councils and heath services.
Project Responsibilities
- Designing the initial platform
- Ensuring the initial build aligns with the user’s needs, prioritising features that add value. Achieving this by defining the scope of the platform for launch by running workshops with end-users and collaborating with the development team.
- Create an easy-to-use and time efficient system. Utilising UX design processes, from wireframes to interactive prototypes. Testing user flows and work-in-progress designs with end-users.
- Design a modern and accessible Design System for the User Interface, to enable a consistent look and feel that is trustworthy and comfortable.
- Co-ordinating and managing development and assisting with front-end development.
- Continued product refinement and feature releases
- Gaining feedback and usage insights though multiple channels: analytics, workshops, meetings, care home visits, surveys, support emails etc.; synthesising this with business goals to inform the product roadmaps, and prioritse updates: refinements new features and bug fixes.
- Working closely with front-end, back-end, QA testing and deployment on releases.
Workshops, meetings and user feedback sessions
The design process began and continued to be driven by user input. This was crucial to making the right decisions within the product, to ensure that what was developed would fit into current care home and council processes and enhance them.
Workshop output
Current processes were mapped out in cross-disciplinary and cross-departmental workshops. These were then used to form the basis from which the app’s core user journey was co-created.
The core user journey was then formalised and played-back to stakeholders in a subsequent workshop, to sense-check and validate the key decisions made.
Wireframe development, based on workshop feedback
Initial wireframes were developed based on workshop discussions and scoping of the core user journeys.
These wireframes were tested and further developed through interactive workshops. Here we see an example of detailed feedback gained through a workshop.
Wireframes were updated, integrating feedback from workshops.
App structure and visual style development
With the wireframes refined, the user journey was formalised to assist in dissemination across the development team and wider business.
Samples of UI elements and development of the visual style, focused around creating an accessible and unintimidating user experience. Many of our primary users identified themselves and not being very “tech savvy”, therefore the design needed to feel simple and welcoming.
Example screens from the live platform
Safe Steps is a web-app built for desktop, laptop, tablet and mobile.
If only you could design every bit of software we use” – Karen, Senior carer at Victoria House